Terms of Use Support Help Desk Privacy Policy

1. Introduction: CET Management Solution LLC (“we,” “our,” “us”) manages the Self-Service Support Portal to facilitate community discussions, ticket submissions, access to our knowledge base, and customer support services. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our portal. By using the portal, you consent to the details in this policy.

 

2.  Information We Collect

• Information You Provide Directly: We collect personal information when you: - Create an account - Submit a support ticket - Engage in community discussions - Request estimates or services - Contact us via any portal form. This may include: - Name - Email address - Phone number - Company or project details - Service request information - Uploaded documents or images

• Collected Automatically: Our portal may gather: - IP address - Browser type and device information - Pages visited and actions taken - Cookies, tags, and log data This is with the passive data collection mentioned in your portal footer and legal notice.

• GDPR/CCPA Compliant. We protect your data, do not sell personal information, and honor all consumer privacy rights.

 

3. How We Use Your Information We utilize the collected information to: - Process and respond to support tickets - Provide requested services - Enhance portal functionality and user experience - Personalize content and communication - Conduct analytics, troubleshooting, and performance monitoring - Maintain security and prevent misuse - Comply with legal obligations We may merge information from various parts of the portal to enhance our service delivery.

 

4. Cookies & Tracking Technologies We employ cookies and similar technologies to: - Maintain session functionality - Analyze usage patterns - Enhance navigation and performance - Support personalization and security You can disable cookies through your browser settings, though some features may not function properly.

 

5. Information Sharing & Disclosure We may share your information with:

1. Internal Teams & Affiliates To provide services, respond to tickets, or support operations.

2. Contractors & Service Providers Trusted third parties who assist with IT support, hosting, analytics, or service delivery.

3. or regulatory authorities as required by law, subpoena, or to protect our rights.

4. Transfers If CET Management Solution LLC undergoes a merger, acquisition, or reorganization, your information may be transferred as part of that transaction. These disclosures are consistent with the practices detailed in your portal’s legal notice and footer.

 

6. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information from: - Unauthorized access - Loss - Misuse - Alteration While we aim to secure your data, no online system is entirely secure.

 

7. Data Transfers If you access the portal from outside the United States, your information may be transferred to and processed in the U.S. or other locations where our service providers operate.

 

8. Children’s Privacy Our portal is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors without parental consent.

 

9. Your Rights & Choices Depending on your location, you may have the right to: - Access your personal information - Request corrections - Request deletion - Opt out of marketing communications - Request a copy of your data - Withdraw consent To exercise these rights, please contact us using the information below.

 

10. Links to External Sites Community posts may include external links (e.g., user-submitted URLs such as product pages or informational sites). We are not responsible for the privacy practices of third-party websites.

 

11. Changes to This Policy We may update this Privacy Policy from time to time. The “Last Updated” date will indicate the most recent revision.

 

12. Contact Us For inquiries regarding this Privacy Policy or how your information is managed, please contact:

 

CET Management Solution LLC

• Email: support@cetmsllc.com

• Website: https://service-desk.cetmgtsol.com/portal

• Address: 6376 Richmond Rd, #334, Lightfoot, VA 23090

• Phone: 1-866-216-7328

 

CET Management Solution LLC Last Updated: August 29, 2026