Management & Consulting | Construction & Renovation | Information Technology
CET Management Solution LLC
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business.services@cetmsllc.com 1 (866) 216-7328 x11
Providing Everything You Need For Technology Innovation Strategies Solutions
Cmstechovation Enterprise is a IT Service division | department focuses on the computing, networking, and application needs of any sized business. Cmstechovation Enterprise division can deliver creative, scalable web designs and solutions that reflect the personality, needs, and vision of our client.
Let out experts provide with a free on-site or remote estimate while respecting social distancing.
Contact Us, Get A Free Estimate
Schedule a time for one of our experts to review your project and provide an on-site or remote estimate.
Your Outsourced Support Avenue
Modern businesses run on fast, reliable support. CET’s Managed Help Desk gives organizations a professional, fully staffed support operation without the cost of hiring internal teams. From IT troubleshooting to maintenance coordination and general business support, we provide a centralized, efficient, and accountable service desk tailored to your operations.
Branded Client Portal
Your organization receives a dedicated, branded support portal featuring:
Custom ticket categories
Tailored workflows
Client‑specific SLAs
Secure login and access controls
This gives your team a professional, easy‑to‑use support environment.
Automated Workflows
We streamline your operations with:
Auto‑assignment rules
Priority routing
Email notifications
Escalation triggers
Maintenance reminders
Automation reduces delays and ensures consistent service delivery.
Performance Reporting & Analytics
You receive clear, actionable insights:
Monthly ticket summaries
SLA performance metrics
Trend analysis
Recurring issue identification
Recommendations for operational improvements
These reports help you make informed decisions and improve efficiency.
Tier 1 - Essential Help Desk
Ideal for small teams needing structured support.
Email + portal ticketing
Standard categories
Business‑hours response
Monthly performance report
Tier 2 - Managed Support Desk
or growing organizations needing tailored workflows.
Custom categories & SLAs
Priority routing
Weekly reporting
Vendor coordination
Dedicated support queue
Tier 3 - Full Operation Desk
A complete outsourced support department.
Extended or 24/7 coverage
On‑site coordination (optional)
Asset tracking
Preventive maintenance scheduling
Dedicated account manager
Quarterly performance reviews
Still can't find what you need!
Send us a ticket and we will get back to you.
Cmstechovation Enterprise Information Technology Division | 1 (866) 216-7328 | itmservice@cetmgtsol.com